That's the thing, for all the sociopathic/mentally deficient/non-English-speaking staff there are manning call centres, there are also a reasonable number of friendly, helpful people who just want to do right by those they speak to and unfortunately very few people ever take the time to thank them or to make sure that their superiors are aware of how good a job the do.
(Pope Jamiroquai III, Fri 4 Sep 2009, 20:00, Reply)