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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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The Yanks do it differently.
To cut a long and not terribly amusing story short, missed a credit card payment and here's what happened.
British call centre usually did this: Ring up, ask if I can make a payment, on receiving the answer "Sorry, no. can I pay you later?" shrug shoulders and go "Alright then."
Then the company handed over their payment-chasing duties to the US branch, notorious for being a bunch of twatwaffles.
Not only did the fuckers ring up every single day for two weeks but they dug my Mum's number out of the aether and rang her every other day too.
As I explained, loudly, to one hapless Iowan, "I didn't have any money yesterday, or the day before that or the day before THAT. Why does it come as a surprise that I don't have any money today?" She honestly couldn't work out why I was starting to get a tad upset.
Having said that, I haven't missed a payment since so I suppose it worked.
(, Fri 4 Sep 2009, 18:42, Reply)

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