Call CentresDreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
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Scaryduck LIKES EGG, Thu 3 Sep 2009, 12:20)
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I install callcenters for a livingits mostly pretty dull, but mostly the staff are better to look at than programmers, so its not all bad
anyway a by-product of this is that I know all of the OFCOM rules and regulations. For instance
If someone calls you up, they must answer the phone within 2 seconds of you answering, or drop the call with a pre-recorded message, or can face a massive fine if you report them.
If they do hang up, they're not allowed to dial you back within 72 hours, except manually calling. if they get this wrong, they face a massive fine if you report them.
In addition, all automated outbound calls must present a local rate or free number on their CLI (the thing that tells you who's ringing). if they get this wrong, they face a massive fine if you report them
This is useful to know to put the shitters up a company who is annoying you, or you can actually report them and see what happens. Barclays got fined 50k last year, and they're not alone..
(, Sat 5 Sep 2009, 9:43, 1 reply)
So now they mostly go the number withheld route, certainly you can chase the phone company up over it if you have the date/time of the call but they really can't/wan't summon up the energy to sound interested.
(, Tue 8 Sep 2009, 20:38, closed)
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