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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Sunday Mornings.
In a former life I worked in a Railway Telephone Enquiry Bureau. Pre National Rail Enquiries you rang a fairly local office direct. Sunday mornings were usually quiet and although there were six of us only one would normally be taking a call. The supervisor would usually close all but one line which we covered on a rota basis. The rest of us did what we liked. Talk, board games, jigsaws.
The one line open rota went out the window if a new member of staff had joined. Then they got the open line and usually had their head buried in a timetable/fares manual so much they didn't notice that no-one else was doing anything.
When you answered the phone on a Sunday morning with you corporate greeting "Bri'ish Rail" the usual response was, "Oh! I didn't expect you to be open."
(, Sat 5 Sep 2009, 11:12, Reply)

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