I work for a health insurance company
And we cover health insurance for those who are on state aid because they are either disabled or extremely poor. (This means that 5% of our callers have had bad luck from the economy going tits-up, the other 95% are stupid.)

Let's start with this one.

lady called in to change her primary care physician, which we did. pcp change done, you'll get the new id card in 2 weeks, blah blah blah. anything else?


her: "yes, what is this number?"
me: "what number?"
her: "this number on the paper!"
me: "what paper?"
her: "from the printout!"
me: "what printout?"
her: "from the computer!!!"
me: "what computer??"
her: "hold on."

[rustle rustle, murmer murmer]

her: "so you don't know what this number is?"
me: "ma'am, i have no idea."
her: "ok, goodbye."

/headdesk
(fai is rocking khaz modan server as of, Sat 5 Sep 2009, 17:09, Reply)