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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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telephone monkeys
I have the pleasure of never having worked as a phone jockey, but have worked for years in the IT dept. of a number of call centres leaving me with numerous tales of incompetence etc

Working for a small company brokering mortgages, a huge global company starts sniffing around looking to buy us but sets us quite high targets to prove our worth.
The boss puts every number back on the dialler, TPS numbers, people who have threatened to kill us all if we ever call again and also the customers who have recently remortgaged in the last 6 months+
We reach the target easily, it was frankly amazing how many people who were on the TPS still signed up for remortgaging and the number who had cleared their debts with a remortgage but 6 months later were up shit creek again.

And yes, they were a significant contributor to our current fucked up 120% mortgage lending induced cock up of an economy
(, Mon 7 Sep 2009, 10:38, Reply)

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