Call CentresDreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
(
Scaryduck LIKES EGG, Thu 3 Sep 2009, 12:20)
« Go Back
I used to work in a well-known mortgage brokersThe days were long and boring. I hated every minute. Except for outbound days.
Outbounds is where you're calling clients who have asked for a call-back. Most of the time they are at work so you get their answering machine. Some of my time-passers were:
Transferring the call to another dept - which I knew would be busy. So the customer gets a 5 minute hold music message and maybe even a "Hello? Hello?!"
"Good Afternoon Mr. [insert name]. This is Doctor Smith calling from [insert local area] General Hospital. We have the results of your GUM test. If you'd like to give us a call back on 0845 [insert random numbers]"
(, Mon 7 Sep 2009, 14:38, Reply)
« Go Back