Call Centres
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
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Sounds good to me.
When I worked in a call centre, we got our bonus points for getting someone we'd called to agree to have a salesman - whoops, I mean "consultant" - go to their house to measure up and give them a quote. Just for the appointment, regardless of success. The salesmen then got a considerably bigger bonus if they managed to actually sell anything.
To give you an idea of the success rate, per week:
1 appointment: keep your job
2 appointments: £5
3 appointments: £10
4 appointments: £20
... it increased by greater and greater sums, I think 20 appointments in a week netted you £500 bonus but I don't recall even a full-timer getting more than eight.
So your tactic there could be helping keep some poor call-centre sod in employment.
I'll let you read the rest of the QOTW and decide whether that's a good thing or not...
( , Tue 8 Sep 2009, 18:28, Reply)
When I worked in a call centre, we got our bonus points for getting someone we'd called to agree to have a salesman - whoops, I mean "consultant" - go to their house to measure up and give them a quote. Just for the appointment, regardless of success. The salesmen then got a considerably bigger bonus if they managed to actually sell anything.
To give you an idea of the success rate, per week:
1 appointment: keep your job
2 appointments: £5
3 appointments: £10
4 appointments: £20
... it increased by greater and greater sums, I think 20 appointments in a week netted you £500 bonus but I don't recall even a full-timer getting more than eight.
So your tactic there could be helping keep some poor call-centre sod in employment.
I'll let you read the rest of the QOTW and decide whether that's a good thing or not...
( , Tue 8 Sep 2009, 18:28, Reply)
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