More QA
As i mentioned before, we recorded all our calls. Some funny ones..

Sales rep calling to speak to a woman, gets her sister. Goes into detail about himself, how he works out all the time etc. Asks her what she does, she is a hair dresser. Becomes a bit scarey now, demanding that she do his hair for him, but it has to look all sexy messy. reminds her that he has her address in front of him. Fired.

Sales rep going into a massive rant about how much he hated the company. he had worked there 3 years, yet continually refered to the company by the wrong name.

Sales rep calling his girlfriend right after a sale but not logging the call, so the call kept recording. Discovered that he had his own personal incentive with his girlfriend, he had just made enough sales for anal. Needed 10 more that day for a threesome. (i considered fudging his numbers for him that day bless him.)

My all time favorite. The gentleman that called us to ask about a credit card. it wasnt a cold call, he called us. he gave a few details then begain blowing a whistle down the line, screaming abuse at the rep on the phone, abusing him, his mother, anything he could think of, and blowing that whistle over and over. the rep let him finish. when he was done, he continued with the sale as if nothing had happened, and signed the gentleman up for a fairly good introductory rate on his new card.

Good times.
(danglesmurf, Wed 9 Sep 2009, 2:21, 1 reply)

'Fudging' his numbers
How apt.
(AndyC4m Eject Eject [><], Wed 9 Sep 2009, 9:42, closed)