call to direct line yesterday
We got through a letter explaining that for next year, our insurance would cost £590. This seemed rather strange as last it was £350, so my dad phoned them up. He explained there no claims or anything so this was ridiculously high. They couldn't reduce it to £350, so it was reduced to £336! What?!?! Is there a scale of people who don't complain pay £590, who complain a bit pay £470, and complain a lot £336 or something? Then I felt he made a school boy error which really gets on my nerves "oh great, I've just spent this time having a go at you, making you do this for me, now please hold while I go upstairs, get my credit card, look through all of them to decide which I want to use before I finally get back to you" Aargh! At least get that sorted before you make the call!
(deadly_sinners, Wed 9 Sep 2009, 14:38, 1 reply)

An all too common con.
I've been with Direct Line for years, because after you've jumped through the hoops they are the best on the market.

Just so long as you remember the auto-renewal con. Works like this: Renewing customers get taken to the cleaners. You have to go on the website, get a quote as a NEW customer, pay for it and then go back and cancel the renewal (which is done automatically, off the credit card you used last time). The reason is simple: DL are owned by RBS, and they need to get all that money back they lost!
(all my scars face forward possesses 2.5% of a hyperalloy combat chassis, Wed 9 Sep 2009, 21:41, closed)