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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Sky
"I'd like one of those free Sky+ boxes you give to new customers please, I've been with you 9 years."

"Sorry, new customers only. You can have one for £99 plus £65 installation."

"I see..... I'd like to cancel my sky subscription please."

"Why do you want to cancel?"

"Because I want a free Sky+ box."

"OK, would you stay if we give you the box for free and only charge you £15 for installation?"

"Yes, that's why I called."

"OK, we can deliver it on Thursday."


The above conversation is the much abridged version that avoids explaining the same concept to 5 different departments over the course of an hour.

The box was actually for my Dad who is deaf, hence couldn't use the phone and wanted Sky+ to be able to record programmes with the subtitles and play them back slow enough to read all the text.
The things I do for my Dad sometimes.
(, Thu 10 Sep 2009, 14:18, 1 reply)
They give free sky+ boxes?
I've (*my parents*) been a customer of theirs for years and are looking into buying one! I'll get on the phone- cheers!
(, Thu 10 Sep 2009, 14:37, closed)

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