A letter of complaint from the dawn of time...
...well, the early 1980s anyway. This fuck-up left me seething with rage and I dashed off a letter which went something like this:

From:
Mr Punch
[Company Name]
Aberdeen

To:
Spare Parts Supplier
London

Dear Sirs

Thanks for your prompt action in sending those spare parts we needed urgently via Red Star.

As you may be aware, they didn't turn up as promised and you advised us to take it up with Red Star, which we have now done. The package was eventually tracked down to the Red Star office in Glasgow, because that's where you or one of your minions sent it. When I phoned you to ask what was going on, the person who answered said 'but Glasgow's just down the road from you, isn't it?'.

For the record, Aberdeen is around 150 miles from Glasgow - a six hour round trip by car.

When preparing the invoice for these parts, please remember to deduct:
1) Red Star charges
2) £250 for my time and petrol to go to Glasgow and back
3) another £50 for the time and trouble spent finding the package
4) any further sums you feel appropriate

Yours etc.
Mr Punch

They never invoiced us. This was for about £3,000 worth of stuff. It definitely pays to complain.
( MisterPunch did it that way on, Thu 2 Sep 2010, 17:28, 1 reply)

Six hours?
Are you walking it?
( His Popiness the Hole Invaded Poland on, Fri 3 Sep 2010, 23:11, closed)