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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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But how is their computer proof that it was actually posted. All the computer can prove is that the letter was produced, not actually posted. Or am I missing something obvious.
(, Thu 2 Sep 2010, 18:10, 1 reply)
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Yah, unfortunately. History and statistics.

Non receipt is claimed relentlessly by people who have forgotten/decided not to pay their council tax / parking ticket / a thousand other things. This has been happening pretty much since the postal service began. During this time, the postal service has generally become more reliable. Less than 0.1% of mail is actually lost these days.

So, if the council mail 100,000 people, it's fair to say max 100 of them might not get their letter. That's arguable, maybe a court will accept that.

But the chances of you not getting the second one is at least one in a million (0.1% x 0.1% lost). That kind of stat will not stand up in court, unless you can actually show the address was wrong. Otherwise you have no chance whatsoever of getting away with it.

Like I say, this is a very old and very overused excuse, and councils are well used to hearing it, and dealing with it. That's why they write more than once.
(, Fri 3 Sep 2010, 8:21, closed)

Except that your maths shows that for every ten mailings, there will be someone who doesn't get either letter. If he can persuade the Judge that he's that one...

(He won't of course).
(, Sat 4 Sep 2010, 11:50, closed)

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