I'm not sure I see your problem.
The company you work for evidently make enough money by being generous to customers, and they pay you to work for them.
That sounds like capitalism working well to me. It's a shame other companies are able to get away with treating customer like shit because they're a monopoly or have given the government a few backhanders.
(Me, I'm not... in any way intoxicated, Thu 2 Sep 2010, 19:39, 1 reply)

Most of it, fine, sacrificing short term profits for customer loyalty
The giving away of a CII narcotic because a patient complained that he's been shorted with no other investigation, however, is another thing entirely.
( Tedium Alduce me to interlow myself., Fri 3 Sep 2010, 16:05, closed)

6or the most part yeah...
EXcept customers know they can exploit this and use it to their advantage. Such as the guy who every month complains about his insurance copay being too high so we refund half of it. And the lady who calls and accuses some lady who hasn't worked in our store for years of being rascist and gets a $25 gift card.
This company just doesn't care about right or wrong, just about keeping customers.
I never said it was an inherently bad thing all around, I just don't think every complaint it valid.
(CactusZack Shaved his coin purse on, Fri 3 Sep 2010, 18:12, closed)