Straight to the top
Ages - about 20 years - ago I added a second car to my insurance policy for a week. When I got the renewal documents about eight months later I realised that they had actually changed the covered car and I had in consequence been driving about uninsured for eight months.

Luckily I had access to the work telex machine. "What's that?" I hear the kids ask. Look it up on Google, you lazy sods. The important bit, though, is that because it was secure it could be used for all sorts of legal things, like contracts and in consequence arriving telex messages were always treated very formally and carefully.

So I sent a telex message to the insurance company, to the company that owned the insurance company and to the managing directors of both. I explained the problem, succinctly, and said that I would be phoning at 9.30 the following morning for an apology and to hear how matters had been rectified.

I rang the usual customer services number at 9.30 sharp. The answering voice said, nervously, "Is that Mr Ubergeek?" "Yes" I replied. "We're terribly sorry" he said "We've just posted the formal letter of apology and your cover has been backdated to the time of the error."

Best customer service I've ever had, bar the original cock-up.
(ubergeekian, Fri 3 Sep 2010, 13:33, 1 reply)

Aye, fair enough, but...
what the fuck use is backdated insurance if you haven't crashed? Why didn't they just give you your money back?
( His Popiness the Hole Invaded Poland on, Sat 4 Sep 2010, 23:05, closed)