Although not defending the actions of the member of staff
remember that you are not the only person spending £800 in the store and he gets paid something damn close to minimum wage.
Also, you treat him with utter contempt and yet expect him to fawn all over you.
( Mrs Entity is in hiding., Sat 4 Sep 2010, 16:58, 1 reply)

Low pay is no excuse,
If a shop worker cannot be bothered to deal with a customer then dont work in a customer orientated role. If shops want repeat custom, dont employ minimum wage staff who dont care about customers.

I treat all shop staff with resepct and dignity until they give me a reason to treat them with contempt. When i was in Debenhams recently i politley asked a staff member if she could help me with a menswear question to which she replied "Thats not my department" and went to walk away. That is the point where i become impolite and ask for a manager. Im not the kind of person to let that sort of thing to pass.
(Beaverman Opulence, I has it., Sat 4 Sep 2010, 19:19, closed)

Ok, so you might have got a slightly dodgy assistant
Then again there are a million and one defences for just shrugging you off. Maybe they were having a bad day. Maybe they didn't know, maybe it was their first day, or not their department (that does happen, it's valid and I hope the manager laughed in your face for complaining about that). Maybe thy were on their lunch, and they couldn't wait for the opportunity to get off the warehouse floor and way from the noise and screaming children and general hell that makes up ikea. It's not like the guy told you to fuck off, or gave you wrong advice deliberately. Ge simply couldn't help, that's not exactly great customer service but it's hardly worthy of what you did. Cut the guy some slack, he's working minimum wage in a shit job.

Also, the "I spent £800, I deserve the best" attitude sickens me. It's fucking ikea. If you want to be given the gold star treatment go and spend thousands in House of Fraser. £800 is pence in the world of home furnishings, it doesn't make you special.
( SugarSpunSister Yeah, whatever, Mon 6 Sep 2010, 10:42, closed)

Hang on a minute
I've just re-read it. So after he shrugged, he then proceeded to go above and beyond and search high and low until finally taking one off SOMEONE ELSES TROLLEY so you could get what you wanted?

You got excellent service for Ikea. I'd have apologised and pointed you at the manager.
( SugarSpunSister Yeah, whatever, Mon 6 Sep 2010, 15:40, closed)