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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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I bought a couple of bikes for my children from a catalogue several years ago. Very cheap and shoddily made, but at the time I was very skint.

The bikes arrived a week or so later - one was the wrong size and far too small for my son, my daughter's bike had broken brake levers. I rang the catalogue and advised them of this and they promised to send a van to collect the bikes and send me replacements.

The replacements duly arrived - one of had a torn saddle, the other had broken parts.

The van to collect the first bikes arrived a day or so later. The driver advised that since the bikes werent boxed he'd have to come back with a bigger, transit sized, van.

I rang the catalogue again and told them of this, and of the broken bike (pedals this time). They promised to send out more bikes and send a bigger van to collect the broken/small ones. I told them not to bother sending any more bikes, and to come and collect all four of their cheap crap machines. This they promised to do.

The following week a van arrived. Same driver, same van. He looked at the bikes and told me that as they werent boxed he wouldnt be able to take them, and would have to return with a bigger van.

Again I rang the catalogue and told them to send a bigger van. This they promised to do.

The following week a van arrived. Same driver, same van. He looked at the bikes and told me.. etc.

Again I rang the catalogue and told them.. etc

I didnt hear from them again until a month or so later when they started writing nasty letters asking for payment for four bikes. I rang and told them that I was still waiting for the bikes to be collected. They promised to send out a van to collect.

Another couple of months go by. They start threatening further action if I don't pay up. I ignore it, Ive asked enough times for a van and Im not going to waste money on phonecalls to them any longer.

More letters, more threats. Eventually I write a letter to them.

Dear Sirs

I have now been storing four bicycles for you for several months following your failure to collect your property, despite many assurances from you that you would send a van to collect them.

I am not prepared to continue storing these items for you indefinitely, and thus hereby give notice that as from next Monday storage of these items will start to incur charges at the rate of £10 per bicycle per week. This charge will continue until all of the bicycles are collected by you (in a suitably sized van).

Yours etc

I receive a letter where they apologise for not collecting the bikes and assuring me that they would send someone out to collect them that week.

A few days later they sent a van. Same van, same driver. He tells me he can't take the bikes as they arent boxed, and he'll need a bigger van.

I thought I'd heard the last of them, but no. Several months later I receive a very nasty letter from the catalogue asking for payment, or else..

I reply with an invoice for several hundred pounds - more than the actual cost of the bikes - sending them a copy of my previous letter.

I never heard from them again.

Got £100 for all four bikes when I sold them.
(, Sun 5 Sep 2010, 7:48, 4 replies)
"Please think twice before adding line breaks
your post will be skipped over if it looks too spread out or is a wall of text."

Or if

every sentence is

followed by a white

gap, which makes reading

it very hard.
(, Sun 5 Sep 2010, 20:35, closed)
Speak for yourself.....
I find it much easier to read.
(, Sun 5 Sep 2010, 21:38, closed)


Not changed though - I wrote it like that, having already read the advisory you mention.









(, Mon 6 Sep 2010, 4:05, closed)
I liked this
just a little bit more than the post itself.

And that was a lot.

And your post was very easy to read + infinity.
(, Mon 6 Sep 2010, 8:16, closed)

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