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This is a question Complaining

I like writing letters of complaint to companies containing the words "premier league muppetry", if only to give the poor office workers a good laugh on an otherwise dull day. Have you ever complained? Did it work?

(, Thu 2 Sep 2010, 13:16)
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Courtesy car con
Freakmandu's post reminded me of an attempted (but thawted) con by a courtesy car company against me.

If you've ever had a courtesy car from an insurer you may have been fobbed off with a Corsa or similar from Birmingham based "1car1.com" who it seem send out teams in a minibus to deliver the car to your house when you're not there.

I ended up with their car for about a month following a bad accident where someone pulled out in front of me on a main road and promptly stopped in my path when I was doing the legal 60mph. Big ouch.

Anyway, after a month the other parties insurers settled with me and I bought a replacement car. I parked the courtesy one on my driveway right up to the house and informed the company they could collect it. After a week had gone by it was eventually collected and through the letterbox was a letter detailing the alleged damage to the car??? Astounding considering it had been fine all week. They claimed a large dent in the passenger door when a car had reversed into it and wanted a £500 excess!!!

I phoned and complained but they were having none of it since I had not been there in person to sign over an undamaged car they reckon they had me. Despite pointing out that to have dented the car in that manner while parked on my drive someone would have had to reverse over all my neighbours front gardens demolishing fences and flowers as they went. In other words the alleged damage had not in fact happened on my driveway and if the car was damaged it was at the hands of the person they sent to collect it. Interestingly any request for photos of the damaged vehicle went ignored.

Something of a standoff ensued between me and their "supervisor" over the cost for repairs. So much to my surprise I eventually said "well if you'd collected the car when I asked it wouldn't have been waiting a week and would be undamaged then. In fact, I think I'll charge you for storing the car for you. My charge is £100 per day for 6 days will be £600, so if you could send over payment for £100 we're all square.". "I see sir, well I see no point in pursuing this further, clearly we should have collected the car sooner.". That was the last I heard of it!
(, Mon 6 Sep 2010, 12:10, 3 replies)
Nicely done :-)
Who was it who posted on here some time ago that they charge (successfully) their bank every time they make a mistake?

Contracts/agreements like this have to go both ways, apparently.
(, Mon 6 Sep 2010, 13:44, closed)
unsuprisingly
1car1 went bust a couple of years ago...
(, Mon 6 Sep 2010, 23:16, closed)
Oddly
I hired from 1c1 for years (8 or 9? - back even when they were lch), maybe 3-4 times a year, and never ever had a problem with them.
(, Tue 7 Sep 2010, 20:35, closed)

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