*not really funny, intersting or clever but im bored* A long time ago after I graduated I had to move back home,
I spent the next 6 months as an unemployed graduate, spending my days looking for jobs and playing world of warcraft (it passed the time). Anyway after a few weeks the internet stopped working. I panicked an rang BT, after all they were the ISP my borther had set up broadband with a long time ago.

On the phone I got some woman in an Indian call centre, who spoke very good English. I explained to her the situation about the net failing, how it was my brothers connection years ago and how he had moved out and I had taken over the billing. I gave the account number etc, even answered my bro's secret question, date of birth etc and after chatting to her supervisor they agreed I was related and sorted my problem out. Internet was working again, yay! I would like to say I went straight online looking for a job but I ended up playing more WoW.

So about 3 weeks later the net goes dead again, I ring the same number and get the jobsworth tech guy.

"reset your router, reset your PC blah blah" he went on, not listening to my pleas of "this happened before, it's on your end etc"

Anyway, I asked for his supervisor and the guy could barely string a sentence together so after an hour of not getting anywhere I hang up and ring the BT internet sales line. I do this because they:

a) Answer calls quickly so you are not put off
and
b) They are in UK call centres, again so you are not put off

I get a lovely woman from Ireland who listens to my problem and why I am ringing her department and she completely sympathises and puts me through to a rather nice chap on tech support in a call centre in Belfast.

"Problem is mate, we don't show your house as connected with an active account" says he

So we debate a bit longer and I tell him the history of the broadband connection and he finally locates the BT signal on our phone line (cant remember the actual name but it's a coded signal place holder which says who is operating ADSL on that phone line).

"Well, if you have this marker on the line then you obviously do have broadband, I'll re-activate it now for ya, so i will like"

HURRAH says I, I have teh Internets. 4 weeks go by and again, i'm cut off. This time i write a rather strongly worded letter expressing my disappointment at BT after all these years of great broadband internets when my eldest brother pops home to visit:

"What's this about you complaining to BT about the broadband?"

I explain the situation as detailed above:

"You know since I set that up, they haven't billed me for it once. Not one bill, and that was 5 years ago, it's been free all this time. I think they just realised it and switched it off. I'm betting your letter will be sent back with about 5 years worth of bills for £25 a month"

"Oh Balls" says I

And without sending the letter he was indeed correct, they started making inquiries about the connection. I had to switch tactics and started complaining about them wanting money for a connection that never existed.

"Show me the contract and I will happily take your request under advisement"

They never were able to show any evidence, but every now and again they send me a letter about re-instating my broadband connection, and I dare not in case I get years worth of bills in the post :(

Not that interesting or but I did warn you at the start
( Bamboo Steamer, Wed 8 Sep 2010, 11:07, 1 reply)

I've done that trick before
If you want to complain to anyone, ring the sales helpline. After sales, most companies are not so interested in providing a good service.
( DeadEyeDick, Wed 8 Sep 2010, 11:41, closed)