Phone Company
Have you ever had really great service from one of these companies, only to find out that they are idiots? In the states I took out a contract with a phone company - it was only $30 a month, but it included internet etc, so I was fairly happy with it.

Suddenly the internet stopped working on my phone for two weeks. I contacted the phone company to find out the problem. They said that the problem was their end, it has now been fixed, and they would refund me $30 for that month. What great service I though, just as I was about to hang up.

It was at this point that the guy on the phone said something so ridiculously stupid that I almost couldn't believe it. "Ah sir," he said, "because we refunded you $30, the system says you haven't paid for this month and therefore your phone has been deactivated." That's right. They deactivated my phone because they gave me a refund.

After a while of trying to explain this to the moron on the phone, I decided I would just pay the money back so I could use my phone. So I pay them the refund they just gave to me. "Thank you sir," phone idiot says, "but because you haven't paid your monthly bill until now, your phone will not work for the next 48 hours." So instead of receiving a $30 refund, I had lost the use of my phone for 48 hours. Twats.
(slickback, Fri 24 Feb 2012, 18:31, 1 reply)

Full-on twattiness

(IHateSprouts is baking a huge pie shaped like an enormous pie, Fri 24 Feb 2012, 23:42, closed)