NTL twats
Pearoast from 2009...

When my emails weren't reaching me, I had to call their "help" line (read "fuck all help line"), which I could only call during office hours.

Me: I'm not receiving my emails.
NTL: It's probably Outlook. Are you in front of your computer?
Me: No, I'm calling you from my place of work as your helpline closes at 5. And I know it can't be anything to do with my computer because when I check on the webmail there are no emails.
NTL: Let's just check Outlook first.
Me: No, my PC can't have anything to do with it for the reasons I have just explained, plus I have also explained that I'm not at home.
NTL: But we need to make sure Outlook is working.
Me: No we don't. Did you hear what I said just now? I log into webmail and there are no messages, so they aren't there for Outlook to download.
NTL: Can't we just check Outlook first? It won't tale long.
Me: Look, I know you have a script to stick to and your boss may be listening in, but I'm sure he won't mind us skipping the Outlook stage.

And so on, until I finally persuaded the guy to send a test email which I could check from work. It didn't arrive.

I was sooo glad to get shot of the useless twats, and have never again relied on an ISP for my main email address, thus allowing me to switch if they're shit without having change email addresses.
(lolwhites, Sat 25 Feb 2012, 18:27, 3 replies)

You sound like a dream customer and I am sure they miss you.
( enoughblueskyforsailorstrousers, Sun 26 Feb 2012, 1:12, closed)

Not sure what else I was supposed to say
I wasn't at my home PC, and had no choice but to call from work because their helpline was only open during office hours. How was I supposed to check Outlook?
(lolwhites, Sun 26 Feb 2012, 10:07, closed)

to be fair
He is right NTL (now Virgin) are massive cunts.

It took me 6 months to get 2 months worth of refund off them after I left.

I only got it sorted out then because I turned up at their Glasgow office and refused to leave until they sorted it while I was there.
(magic the cat will someone please think of the kittens, Sun 26 Feb 2012, 9:14, closed)