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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Where to begin
As it's likely clear to anyone with an IQ over room temperature and a smattering of common sense, IT / comms tends to be a hiding place for total idiots of the worst kind. My suspicion is that these muppets enjoy the miasma of superiority which they feel the job gives them, whilst assuring them of their elevation in status over everyone who just doesn't work in IT. Like I said, twats.

I digress. One thing which has struck me as particularly alarming however is the seemingly abyssal depths to which human intelligence will sink when confronted with technical problems.

Common sense will pack its bags and leave. Previously normal people will turn into slavering simpletons braying about deadlines and escalation. The problem (see what I did there? Problem. Not an "issue" ) will snowball. More drones will be drafted in to exacerbate points one and two. Email chains will spiral out of control and continue for weeks, in some cases, months, dwarfing even the most phenomenal of historical flame-wars. A Hydra-esque solution to the original problem will eventually issue forth from some orifice, which will in turn introduce xN more insanely convolutional variations of the previous problem. Utterly turgid smarmy little besuited pricks will then pick over the remains, take what they like to hear and what gets their stub of a cock hard, and then stab everyone else with a differing opinion (and damning evidence of their ineptitude) right betwixt the shoulder blades.

Unfortunately for me, as is my want, the majority of these people are my customers, for lack of a better term.

Perhaps it's my naive belief that people can't honestly be that stupid, or maybe some ill-founded assumption that everyone wants the best solution, and the subsequent shattering of those thoughts that is consistently driving me to hit the bottle like Ollie Reed whenever coming off deployment with my current client.

Honestly - what the fuck is hard about IT? Why make it hard for yourself? There is an ocean of information from which to refer to on a vast unchartable degree of topics, all of which have likely been done more sensibly, long before you set eyes on a keyboard - are you really that much of an utter hoop that you feel only your vision of the future matters, and everyone else is just too stupid to listen?

Customers? Fuck 'em. I'm off to chop down trees for a living once the mortgage is paid.
(, Thu 4 Sep 2008, 18:51, 4 replies)
Errr
I work in IT. I build big networks so I've more than a passing knowledge of comms.

And I'm fucking good. My projects come in n time and under budget and they *work* - exactly the way I said they would.

And, for the record, my IQ averages out at 139.

Now I'll agree that there are some muppets in IT in there are also a lot of incredibly clued up people as well.

Cheers
(, Fri 5 Sep 2008, 12:17, closed)
Errr
Yeah, agreed, there's a larger percentage of smart people than idiots - I just seem to be knee deep in the latter right now however.

Likely it has something to do with why the company is haemmoraging cash left, right & centre, and has failed to come up with any innovative products in quite some time.

I suspect a new contract may be the order of the day..
(, Fri 5 Sep 2008, 17:49, closed)
cutting down trees
but will you be donning ladies clothing and hanging round in public houses?
(, Mon 8 Sep 2008, 16:56, closed)
This..
Is one of the most well put together rants I have ever seen! Well done!
(, Wed 10 Sep 2008, 21:35, closed)

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