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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Another IT story - stupid individual
Loads of these ;) Anyway I was "In IT" (which meant that people keep asking me how to do stuff in Microsoft Word).

I had this one woman call (who I know, but not in the biblical sense) who has issues connecting to her ISP via modem

Of course you have to take it a step at a time so I wanted to know about her modem first and find out if it was connecting okay or not. I asked her
"Is your modem hanging up?".
She replied "No, its on the desk".
(BANGS HEAD ON DESK)

This is the same woman and as she knows me, genuinely, she took a liberty to ask a non-IT question. "How do aeroplanes fly?" (I kid you not).
Being shocked I said something about air over the wings and the engines pushing it along.
She then asked "Where are the engines, under the bonnet?".

"No, they're usually under the wings, the things that hang down".
She said "Oh, I thought they were fans".
..... (SPEECHLESS)

How do you even start with someone who doesn't even know, well, anything?
(, Tue 9 Sep 2008, 9:29, 1 reply)
How aeroplanes fly is very complicated.
You should have gone into aerofoils, difference in pressure, lift, drag, the progression from turboprop to jet engine etc...

Then ask her if she thinks a plane could fly in space (there's a head scratcher!)
(, Tue 9 Sep 2008, 13:28, closed)

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