Not exactly customers from hell
But my friend describes dealing with some customers as making him feel a bit like Satan...

He worked for the call centre of a particular insurance company, dealing with home and valuable insurance etc mainly.

The way he describes it, and his reasons for leaving make it sound extremely stressful, as frequently he would have to deal with the woeful sobbings of people breaking down on the end of the phone when they were told that because they answered a few questions wrong the insurance company weren't legally obliged to pay for their whole house and all their belongings being water damaged etc.

He said that for all the downs, there were a load of really grateful people who even sent in thank you letters and the like, but that telling people that all the stuff they thought was insured was in fact not going to be replaced was a bit much for him after a while.

I know that we should all be less attached to our stuff as it is just that, stuff, but I can only imagine that hearing someone crying down the phone to you after you've essentially just pushed them over the edge can only be a hellish experience.

This has led me to reaffirm my leanings that insurance companies are complete twat-rackets who you need to keep a very scrupulous eye on what you're paying for.
(Scrumpy does not negotiate with terrorists,, Tue 9 Sep 2008, 14:40, 1 reply)

I work in insurance and the amount of lying fucktards out there that try to get the price down by lying is phenomenal.
I completly understand that yes, insurance is a chore and expensive, but all the questions are asked and when we give out the price its based on the answers that people have given us. So if they have told us wrong sure its unfortunate and I can see why some people would find it unfair, but we do make you aware that if the questions are not answered correctly insurance is usually invalid.
(Range, Wed 10 Sep 2008, 0:40, closed)