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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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ebay biatch
like many I flog stuff on ebay to make ends meet.

Last Xmas I was flogging dvd's of that ewan mcgregor motorbike trip Long Way Round.

They were brand new shrink wrapped stock.

I mistakenly oversold one more copy than I had so I bought a brand new one from play.com then forwarded it onto the customer who had paid just £5 for it.

I then get an email from her claiming I'm a thief a liar etc etc etc and the dvd is scratched, obviously 2nd hand rubbish etc

I point out that it is in fact new just like all the others I've sold then offer her a full refund instead.

I got a load of grief from her as well as the 1 and only piece of negative feedback on my account! Because I sold her a new item for less than cost and offered a refund.
(, Wed 10 Sep 2008, 17:16, 3 replies)
you should have
told her to return it, then sent a REAL scratched one in its place.
(, Wed 10 Sep 2008, 17:24, closed)
still
at least you don't have to deal with twats in person this way
(, Wed 10 Sep 2008, 17:30, closed)
I'm surprised you gave in to a con-merchant
I would have told her to take a fucking hike.
(, Wed 10 Sep 2008, 18:05, closed)

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