Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
(
chthonic, Thu 4 Sep 2008, 16:42)
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The joys of IT SupportI'm the manager of a small IT Helpdesk, and generally muck in with the calls. It never surprises me how "urgent" some people think their problems are, nor how they constantly fail to think before calling...
Phone rings...
Caller: Hi it's really really urgent, Dave's phone isn't ringing, he can make calls but not receive any. It's really urgent, when can someone come out.
Me: Can you look at the side of the phone for a small switch marked Ringer, and make sure its set to on.
Caller: Ok, hold on while I check
**** 10 minutes pass ****
Caller: Er, it's ok we've sorted it. The ringer was turned off... we turned it off the other day so a meeting wouldn't be disturbed
Give me strength
(Dave's name changed for anonymity)
(, Wed 10 Sep 2008, 22:38, 1 reply)
Was it Dave?(, Wed 10 Sep 2008, 23:09, closed)
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