Customer 'service'
Now, I understand everyone finds customer service centres annoying- they give you all the information they have access to, try their best to help you, and they don't seem to realise that you're a special ickle flower and the rules should not apply in your case, yes?

I manage one of these centres, and I can comfortably say that not only are at least 70% of the customers we deal with some of the most obnoxious people around, they're also some of the most offensive in terms of what they feel I should do for them.

Just a quick word of warning- don't be rude to call centre agents. In 90% of cases you've called them, you have less access to the facts than they do and in most cases WE CAN SEE YOUR HOME ADDRESS AND BANK DETAILS, pillock. It only takes so many pushes to send anyone over the edge, let alone some poor phone monkey on their 80th self satisfied wanker ('Why don't you get a proper job?' is always a favourite. Because then you'd have nobody to call and prove your lack of shaft to) of the day. The tone of your call directly affects how quickly your pissy little query is going to be attended to.


That was crap. I must get a more exciting job.

(oh- my dirty secret for getting things I want done? Easy. Talk to the customer's manager. I do so love to initiate a disciplinary for somebody I've never met face to face.)
( Captain Wow currently being a cunt in Infamous, Mon 1 Oct 2007, 18:55, Reply)