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This is a question The Dirty Secrets of Your Trade

So, Television is a hot bed of lies, deceit and made up competitions. We can't say that we are that surprised... every job is full of this stuff. It's not like the newspapers currently kicking TV whilst it is down are all that innocent.

We'd like you to even things out a bit. Spill the beans on your own trade. Tell us the dirty secrets that the public need to know.

(, Thu 27 Sep 2007, 10:31)
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It's probably not so much a "secret"...
...but I work for the NHS.

(I'm actually a /board regular, I've made this account in case someone spots this post and I get sacked...)

The new computer modernisation program that's under way is an utter shambles. It's over budget, behind schedule, and in the vast majority of cases, leaves hospitals with a new system that isn't as good as their old one.

Where I work we went live with a new Patient Admin system earlier this year. This system is supposed to keep track of where patients are, when their appointments are, stuff like that.

There's no audit trail, so if someone dies and the family sues us we've got no way of telling who recorded stuff or when - the stuff that we can find out is unreliable because the server changes the information when it runs scripts and backups, so one day it could look like a patient's appointment was booked on the 15th of May at 3 o'clock by Jane Smith, the next day it will say that it was booked on the 31st of August by "Administrative User".

The users hate it - one secretary spoke to me and said "It used to take me 4 clicks to get into this screen on the old system, now it takes 18"... 18 clicks, just to access one piece of information!

/rant
(, Tue 2 Oct 2007, 13:40, Reply)

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