Call centre shite
Working in call centres tends to involve being a bastard in one way or another. I'm currently working for a large media company trying to save customers money on the phone bill.

Basically, my computer dials a number, an account opens and I get a recommendation on what to sell them. Usually this will be a saving of about £1.50 a month, so most people don't care, though it isn't exactly immoral. The immorality comes in last month, when I was told I MUST sell what the soaker says, not what the best deal is, unless the customer asks for it them self.

So I had a call recommending a £10 per month package for a customer when a £5 per month would do the job. That's £60 a year out of the customers pocket, which is a reasonable sum of money. The customer was friendly, chatty, and had a young kid I could hear gargling away happily in the background. That £60 could be a family day out or a night off for the parents. So here is my dilemma, do I save the family money at the risk of getting in trouble or do I waste money for a young family too avoid getting in trouble in a job I hate.

Hope they put the £60 to good use.
(Mong goose, Fri 8 Jul 2011, 18:30, 10 replies)

Good for you.
It must be tough.
I don't mean to be too much of an arsehole -- but your job isn't to save anyone any money, and that ought to ne obvious.
(Me, I'm not... in any way intoxicated, Fri 8 Jul 2011, 18:39, closed)

Well I am aware of that, though that's the official line.
(Mong goose, Fri 8 Jul 2011, 20:33, closed)

caveat emptor
If they're too dim to work out what the best deal is and too weak-willed to turn down your shitty offer then their kids are going to grow up cunts anyway.
( Dr. Shambolic je suis charlie, Fri 8 Jul 2011, 19:16, closed)

I'm sure the child will grow up fine, the mother was very nice, polite and funny. The fact she hadn't checked our website for the best deals dosen't make them bad parents.
(Mong goose, Fri 8 Jul 2011, 20:46, closed)

The fact that they managed to succumb to cynical cold-calling does, however.

( drimble he'd been white, he'd been black, Fri 8 Jul 2011, 20:50, closed)

fuck em, eh?
cos what that kid needs is food taken out of his mouth because his mum isn't as savvy as she could be.
(Duff Myver, Fri 8 Jul 2011, 21:17, closed)

the mother is probably on benefit anyway so will be expecting the local Council to foot the bill - take the commission as you have already paid for it out of your taxes anyway!:)
(Cheese Balls, Sat 9 Jul 2011, 21:20, closed)

No, she was on maternity from work, kid wasn't very old by the sounds of it.

And I don't get commission, I was told I would but I dont.
(Mong goose, Mon 11 Jul 2011, 1:38, closed)

King Cnut and Dr Spooner called...
Together, they have a message for you. *sheesh*
(stalinism, Wed 13 Jul 2011, 13:41, closed)

In fairness, it's not strictly cold calling, they are already customers of the company being offered an alternative package that was not available when they set up the account in order to offer them savings based on usage.

Still told to sell it as a loyalty award which isn't true mind.
(Mong goose, Fri 8 Jul 2011, 21:34, closed)