Cisco phone support
Punter: hello, my thing is broke
me: Hello, do you have a contract?
Punter: yes I have contract
me: have you switched it off and on again?
punter: yes
me: is it still broke?
punter: yes
me: I have to escalate this to level two support, good bye
( VampireMonkeyOnSpeed a super sexy sexual sex terrorist sex, Sat 11 Sep 2010, 9:33, 4 replies)

iMode
Years ago, a mate of mine at cisco TAC told a tale of a customer who couldn't get his router to work in O Mode, it worked fine in I Mode though. 2 weeks later and escalated to a P1 fault before third line finally plucked up courage to ask what was this I Mode and O Mode he was talking about. They'd asked everyone in cisco by then and even the guys who wrote that version of IOS for the router didn't know what O Mode was.

The work around was to leave it in I Mode.
( buffet_the_appetite_slayer ٩(●̮̃•)۶ jacked in to the ICE on, Sat 11 Sep 2010, 11:47, closed)

It's always best to leave things in I mode. No?
( masakatsu best of all the burger meats, Sat 11 Sep 2010, 16:02, closed)

You got it !
.
( buffet_the_appetite_slayer ٩(●̮̃•)۶ jacked in to the ICE on, Sat 11 Sep 2010, 16:11, closed)

I reckon...
...he'd found a button labelled "OI" and found that it wouldn't work in "O" mode -- 'cos it was the feckin ON/OFF button!
(moon monkey is busy making memories worth repressing, Mon 13 Sep 2010, 11:44, closed)