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Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.
( , Thu 24 Sep 2009, 12:45)
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and tell me their router was wibble wibble wibble.
Wibble wibble wibble, and she'd only gone and wibble wibble wibble!
Now you know how everyone else feels, IT people.
EDIT: computer geeks! Be sure and have a spiteful little whinge in the comments section. This will make my post not true.
( , Thu 24 Sep 2009, 14:11, 7 replies)
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Yeah, how come we're to blame for thick as pigshit users? You use the things, you should at least expect to get some basic knowledge.
( , Thu 24 Sep 2009, 15:03, closed)
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nothing anyone has written in reply to this QotW so far requires any particularly arcane technical knowledge, but your reply is particularly snide, so well done.
Edit: thanks for reinforcing my point with your edit, it makes my comment 22.43% truer.
( , Thu 24 Sep 2009, 15:22, closed)
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using jargon with clients, I mention it. No need to confuse matters when plain english will do.
Having said that though, I expect IT users to have a basic understanding otherwise I question their ability to be doing useful work with their tools, which is a much bigger problem than my team using jargon.
( , Fri 25 Sep 2009, 7:21, closed)
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when trying to troubleshoot over the phone. Such helpful user comments as and I quote, "it just doesnt work", no, that is NOT what the error message says, and said message is there for a FREAKING REASON!!
( , Fri 25 Sep 2009, 15:48, closed)
![This is a QotW comment](/images/board_posticon.gif)
...to solve the problem you logged with the immortal phrase "It's not working. It's stuck. No, I don't know whats wrong, it's just not working."
When I get there I ask "What were you last doing when it went wrong?" in an effort to understand where the problem might lie.
Your classic answer?
"Nothing. I wasn't doing anything."
Surrrrreee.... "Does your boss know you sit here doing nothing then?"
*snort*
( , Tue 29 Sep 2009, 11:35, closed)
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