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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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I had someone call me
and tell me their router was wibble wibble wibble.

Wibble wibble wibble, and she'd only gone and wibble wibble wibble!

Now you know how everyone else feels, IT people.

EDIT: computer geeks! Be sure and have a spiteful little whinge in the comments section. This will make my post not true.
(, Thu 24 Sep 2009, 14:11, 7 replies)
.
And its our fault because.........
(, Thu 24 Sep 2009, 14:38, closed)
Indeed....
Yeah, how come we're to blame for thick as pigshit users? You use the things, you should at least expect to get some basic knowledge.
(, Thu 24 Sep 2009, 15:03, closed)
thank you for sharing your inferiority complex
nothing anyone has written in reply to this QotW so far requires any particularly arcane technical knowledge, but your reply is particularly snide, so well done.
Edit: thanks for reinforcing my point with your edit, it makes my comment 22.43% truer.
(, Thu 24 Sep 2009, 15:22, closed)
nah
I'm clicking it.

Wibble.
(, Thu 24 Sep 2009, 16:06, closed)
If I catch my team
using jargon with clients, I mention it. No need to confuse matters when plain english will do.

Having said that though, I expect IT users to have a basic understanding otherwise I question their ability to be doing useful work with their tools, which is a much bigger problem than my team using jargon.
(, Fri 25 Sep 2009, 7:21, closed)
This is particularly relavent
when trying to troubleshoot over the phone. Such helpful user comments as and I quote, "it just doesnt work", no, that is NOT what the error message says, and said message is there for a FREAKING REASON!!
(, Fri 25 Sep 2009, 15:48, closed)
I come to your desk....
...to solve the problem you logged with the immortal phrase "It's not working. It's stuck. No, I don't know whats wrong, it's just not working."

When I get there I ask "What were you last doing when it went wrong?" in an effort to understand where the problem might lie.

Your classic answer?

"Nothing. I wasn't doing anything."

Surrrrreee.... "Does your boss know you sit here doing nothing then?"

*snort*
(, Tue 29 Sep 2009, 11:35, closed)

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