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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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I work in IT but...
My mother in law is the worst offender I've met.

One particular case was there new dell PC, which I chose for them and even got them 3 years on-site service (as if that mattered) had frozen.
Now I knew it was my sister-in-law keeping about 90 films seeding in azureus but it was too late to shut that down by then. It was well and truly frozen.
So as you do, I told her to reset the machine.
"how do you do that?"
"Press the big power button on the front of the PC", said I.
"Ok its off now", says she.
"Ok, now switch it back on"
"Ok, I have"...."Its still frozen".

"Well you obviously haven't switched it off. You need to hold down the big power button on the front of the PC. You will hear the fan stop. The machine will be completely off. No lights or noise at all".

"Ok, its off"
"Turn it back on"
"I have, its still frozen"

"Are you just turning the monitor off?"


Oh, for fucks sake.
(, Thu 24 Sep 2009, 16:45, 1 reply)
Seems this may be a common problem.
Exactly this happened to me one a support call a while back - a long while back, actually, must be nearly 15 years ago.

Back then having a PC in an office was a relatively new innovation. I might have hoped that people would have become more familiar with computers by now, but evidently not.

I don't know why I'm surprised, mind. My wife still occasionally asks me numbingly daft things like "What do I press for 'Undo'?"
(, Fri 25 Sep 2009, 10:56, closed)

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