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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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One thing I will never ever live down where I used to work ..
.. was when a client had troubles playing sound on her laptop. As the office she worked in was in the business park next to ours, I walked over there and had a look myself. Now, the laptop had a world of problems with it beforehand, so I was ready for the worst.

I go over there and have a look. Audio settings, look okay. Drivers working, check. Headphones don't work neither, can't be speakers then. Sound isn't muted. I re-install the drivers with the latest version, nothing. What the hell is going on?

After 45mins worth of diagnosing, I decided it was probably a hardware issue of sorts, backed up all of the client's files, sorted out a loan laptop and got the laptop shipped off to Boshtiba for repairs.

A week passes and we get the laptop back! Blimey, that was quick!

I opened the lid and had a read at the repair notes. I see nothing on the list. Oh, wait, somebody has angrily wirrten in the notes:

"Turned volume wheel up on the front, works now"

... "Ohhhhh fucky fuckstockings!"

My ex-boss and collegues just pissed themselves laughing at me for a good 10 minutes before concluding:

"You utter twat"

(, Thu 24 Sep 2009, 17:22, 2 replies)
I am
a Boshtiba notebook accredited technician. Please feel slightly less embarrased with the knowledge that you are not alone, and a significant percentage of my workload consists of 'unmuted sound', 'turned little volume wheel up' and in the olden days 'adjusted contract with little wheel until I could see a picture'.

Admittedly we did take the piss somewhat and started sending out very, very patronising pictures to 'help'. Such as a macro-closeup of the volume wheel, loaded into Paint, with "quieter" and "louder" and a big wobbly arrow drawn on it.
(, Thu 24 Sep 2009, 20:03, closed)
Haha! Fantastic!
I'm not sure if I should feel less embarrased or more worried that theres more than one of me making similar mistakes out there! Kudos for the paint drawings though .. I wasn't lucky enough to get one that time.
(, Fri 25 Sep 2009, 9:55, closed)

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