b3ta.com qotw
You are not logged in. Login or Signup
Home » Question of the Week » IT Support » Post 527421 | Search
This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
Pages: Latest, 14, 13, 12, 11, 10, ... 1

« Go Back

The wrong cartridge
We had an ink-jet fax machine in the office and one day its cartridge ran dry. Our helpdesk guy headed into the stationery cupboard and emerged after a few moments with a brand new cartridge in his hand, then spent a few minutes trying to install it without success. When he finally admitted defeat he looked at the cartridge and noticed that it was emblazoned with the brand name “Brother”, whereas the fax was manufactured by Ricoh, so the two were clearly incompatible.

Now, what would a normal person do at this point? Surely the sensible thing would be to put the Brother cartridge back into the cupboard and find a Ricoh cartridge instead. The IT guy however decided to spend several minutes looking at the old and new cartridges side by side from various angles in order to try to spot where they were different. After a while he saw that the only difference was a small plastic lump on the top of the Brother cartridge, which he proudly pointed out to all of us. Then, as an idea clearly dawned on him, he dashed out of the office and returned with an angle grinder which, for some reason, he kept in his car. Surely he wouldn’t, we thought.

He disappeared into the kitchen and after an initial whirr from the grinder we heard his scream, then he ran into the office covered in ink, the wildly squirting cartridge still in his hands, crying “MAKE IT STOP!” as he ran towards our pristine white shirts and suits.
(, Thu 24 Sep 2009, 19:41, 8 replies)
you wear white shirts and suits?
is your IT department staffed by the man from Del Monte and Colonel Sanders?
(, Fri 25 Sep 2009, 9:38, closed)
We do indeed
I work as a trainer for an IT training company, and we need to keep up appearances, as well as having brains the size of planets etc.

The helpdesk guy was there to look after the sales people more than us, fixing broken PCs and printers, and telling them not to send so many emails in one go otherwise they would be blocked as spam. We fixed our own problems ourselves, and often sorted the problems he'd made himself too.
(, Fri 25 Sep 2009, 10:45, closed)
I was inferring that your suits are white
not sure if you get that
(, Fri 25 Sep 2009, 16:43, closed)
I do
I just thought it was a silly concept.
(, Fri 25 Sep 2009, 20:15, closed)
Think I did an Exchange course with you..
(, Fri 25 Sep 2009, 20:18, closed)
Not with me personally...
...as I don't teach Exchange, but maybe you came to my company. If so, hello.
(, Mon 28 Sep 2009, 19:20, closed)
Del Monte and Colonel Sanders?! I almost choked on my lunch when I read that! Brilliant!

Edit: Also, wasn't expecing a spurting cartidge. More so spurty fingers!
(, Fri 25 Sep 2009, 12:50, closed)
(, Sat 26 Sep 2009, 14:38, closed)

« Go Back

Pages: Latest, 14, 13, 12, 11, 10, ... 1