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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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PCs, Printers, Laptops, the whole 27 feet.
I used to (I say "used to", but a lot of it still sticks with me) work as a engineer in a small shop. 10 people working there, little shop on the High Street kind of place.

In 3 1/2 years, you get a collection of stories.

Firstly the job entaled building the new PCs as well as fixing the ones that "never worked in the first place" (Read, I fucked it up and don't want to admit to it. More on that later...).
Being the industrious little lad, I'd have them finish from parts, and set up on the side in a little under 2 hours (From parts, mind you, not just "slap it on the side and install Windows from the recovery disk"), for the lovely display of cheap and nasty budget cases, with more grey than you'd like to admit.
As people may know, a lot of OEM power supplies come with power switches at the back, as a master on/off. Which when packing the machines away, I'd habitually turn off.
By the end of my time there, I'd lost count of the number of people I'd spoken to along the following lines...

Nalr: Ok, what seems to be the problem?
User: That PC you sold me doesn't work!
Nalr: Ok, well, in what way doesn't it work?
User: It doesn't turn on!
Nalr: Have you checked the power cables, sockets, etc?
User: Yes, of course (normally adding in "I'm not an idiot!" at that point)
Nalr: Ok, well where the power cable goes into the back of the PC, there'll be a little switch with 1 and 0 on it. Which of those are currently set?
User: Er.. 0
Nalr: Flick it.
*Click*
User: Oh.

Amazing how many people fuck up the small stuff. I've had people saying they'd worked in IT before, and being caught out with that. Nothing malicious or owt, just a force of habit.
(, Sun 27 Sep 2009, 15:31, 1 reply)
If so many people found it to be a problem
why not just leave the switches alone?
(, Mon 28 Sep 2009, 9:33, closed)

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