Last week's online notification from IT services:
"Some users will currently be unable to access their email. The cause is being investigated and we hope to resolve this problem as soon as possible.
If you wish to be e-mailed whenever messages are added to this page, send an e-mail consisting of the word subscribe to [email protected]"
( crackhouseceilidhband Fuck off back to Mumsnet, Tue 29 Sep 2009, 14:28, 3 replies)

My ISP is just as bad.
My ISP only provides support from 9 a.m. to 5 p.m. Outside those hours they pay some bimbo to answer the phone and provide one of two responses: "Can you send an e-mail detailing your problem? Someone will look at it in the morning," or, "Can you phone back in the morning? The support desk is open after 9.am."

Since that's the entirety of her job, I see no reason why she can't be replaced with an answering machine telling the customers to fuck off and try again in the morning.

When the problem is that one's Internet connection is down, being asked to send an e-mail seems rather, well, counter-intuitive. But then again, I'm a reader.
( flake has nothing against your right leg, Tue 29 Sep 2009, 15:55, closed)

ha ha.
Try .. "you have a mac? Oh. OK. Not sure about that. Can you try asking XXXXXXX in physics who also has a mac?"

This from the IT support in a school of Engineering and Physical Sciences in a major UK university with more than 5000 students. Good work there, fellas.
( the mighty badger Aphrodite, on a bar stool, by your side, Tue 29 Sep 2009, 19:10, closed)

That happens here too
But those of us with Macs just get on with it.
( K2k6 has a proper job these days, Wed 30 Sep 2009, 8:57, closed)