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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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The downside of working in IT
Is that people seem to think we know everything. Last I checked, I'm not an IT God. I can handle HTML, CSS, Photoshop and Flash with arrogant ease. PHP, Ruby on Rails, ASP, C#, Cn, and everything else just leaves me going "Huh?".

/Never agree to do a website for a mate.
(, Tue 29 Sep 2009, 23:11, 3 replies)
No
Never agree to do it for family either.

But teh best solution I've found is to install Joomla or some other CMS, give them a printout of a manual, and tell them to go nuts :)

Even works at work, too...
(, Wed 30 Sep 2009, 2:13, closed)
I
have a wide range of experience with pretty much everything you've mentioned there, and some - yet STILL, I will get the "...but you work in IT, you MUST know" type people.

On one occassion I had a neighbour come round asking me to fix her dishwasher. Yep, her dishwasher. When I told her that I knew nothing about dishwashers her reply was, "...but you work in computers (yes, I work IN them??!!?), you must know how to fix it. It has a computer thingy on the front."

I think she meant LCD, but I never went to find out.
(, Wed 30 Sep 2009, 14:01, closed)
In your neighbours defense
I find that most people with an aptitude for IT support can apply that troubleshooting methodology to just about any other problem and get by. To some extend at any rate :-)
(, Wed 30 Sep 2009, 22:29, closed)

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