My old ISP
were a pile of fail and managed to accidentally cut me off for a couple of months. Me and my flatmate worked long hours so didn't have time to piss about demanding they fix the line and when we did get in contact they did basically fuck all. We were living in France and the only ways of doing anything were to call a French phone number (bit difficult when neither of us had a French mobile phone and the problem was the landline was broken, ended up having to buy a French mobile phone specially), or go to their shop which was miles away and had limited opening hours outside our working hours.

After a lot of swearing at the cunt of a shop assistant who basically thought I was stupid little girl who knew nothing and was a patronising dick to me saying I couldn't possibly know more than the technician when I said the problem was the line not the box/router, he said he'd send another box and if that didn't work he'd look into arranging an engineer. I refused to return the existing box as it wasn't my fuckup and I was pretty sure it would solve nothing, if he insisted in donating me another box when I didn't want one that was his choice.

New box arrived, as expected, did fuck all. Eventually got the pricks to fix the line properly.

Then finally I was moving back to the UK. I send failISP a letter to their service cancellation address, got it sent registered mail with a reciept proving that I requested the contract to be cancelled, and did so with more than the 15 days notice they required. I mentioned that due to leaving the country I would be closing my bank account, I believe it was even in bold and underlined. I waited for the twats to deduct the €45 cancellation fee and the €60 security deposit for the box, possibly twice if they'd noticed I had two.

They didn't. I closed my bank account and fucked off back to England with two routers, not being charged a penny of cancellation fee or given any financial incentive to return either of the boxes. Win!

They're now occasionally sending me angry emails for not paying my internet bills. Haven't had any in a week or two, if they get too nasty I might send them a photocopy of the receipt proving I told them I was fucking off and giving them ample opportunity to charge me the cancellation fees while they still could. But after cutting me off for 3 months and being such dicks about fixing it (and not giving me any refund for those months) I don't think they're worth the effort. I'll just smile as they get increasingly livid, knowing if they did actually get anywhere with legal action I can prove it's their fuckup for ignoring my letter.

I have yet to actually make the boxes work in the UK, but I suspect it is possible. If not I'm more tempted to set fire to them and send the ISP a DVD of me burning them than let them have them back.
(GothicTechie, Thu 10 Feb 2011, 15:03, 3 replies)

they may still own them so best not burn them. :)

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BURN THEM or BUM THEM
(waxdart hello., Thu 10 Feb 2011, 15:21, closed)

Can you be extradited from the UK for theft?
What am I saying -- I'm sure you can be extradited from this shithole for failing to tip.
(Me, I'm not... in any way intoxicated, Thu 10 Feb 2011, 18:05, closed)

Maybe
but given I gave them the chance to ask for them back and they didn't, and can prove this, I think it would be a push to describe it as theft.
(GothicTechie, Thu 10 Feb 2011, 18:20, closed)