"Yes, my name is Garry Smith and I am from London in England..... excuse me while I look up on the 'net what the weather is".
I switch companies if I see them using them, they can't do anything beyond read a script, might as well go fully automated. It's not racist, if they did that anywhere in the world with a non-nativly-english-speaking staff then they would have the same problem. It's quite damming that BT, who own BT Wholesale, who control the entire telephone network (more or less), can't compete with their own prices and have to outsource to an entirely other country 2/3s of the way around the world.
( G/PP 💩💩💩💩💩&#128, Wed 29 Jun 2011, 10:22, Reply)