I had a similar experience to Lighty but with ntl
I think the problem was rooted in the fact the company looking after the network infrastructure were entirely separate from the service provider. They didn't set it up and had fuck all knowledge of what it could and couldn't do. Every time they got a callout from the ntl they'd show up, do the bare minimum in an attempt to resolve the issue then fuck off. They got paid regardless so they didn't care, they just wanted to get around as many as possible to fill some kind of quota.
(Zoz prayed for twink on, Thu 7 Jul 2011, 20:36, Reply)