For a very long time, I was happy with Halifax
Then, over the last few months, they've been absolutely fucking useless. They passed on a debt of mine to a collection agency, despite the fact I'd stuck to the payment plan, and we were still within the first year of it.

They admitted that was a mistake on their behalf, but it still took them 6 weeks to get the debt back from the other company. Then, when they finally brought it back in, they didn't reinstate the previous payment plan, meaning I was hit with a charge from them, because they were incompetent.

I contacted them over this, again, another apology, but then they informed me they couldn't reinstate my previous plan, and would have to set me up with a new one, in which I simply have a decreasing overdraft. Better than nothing, but I far preferred my old plan, in which I could pay money into it, but I couldn't do anything else.

If I have any more problems, I'm going to write a complaint letter to them, just stating that I'm fucked off, and see what they say. If their answer isn't satisfactory, as soon as my debt is paid, I'll transfer to another bank.

Alt: Our dispatch manager is one of the rudest individuals I've ever had the misfortune to come into contact with. She has no concept of personal space, shouts in peoples faces, tells you to 'fuck off' if you try and help her, things like that. Add to this the fact she's a 20 a day smoker, and she stinks. Not a pleasant individual.
( Agnostic Antichrist Baltimora, Mon 5 Dec 2011, 10:59, Reply)