phil is the 'middle user'
he's the mid-level spanner (or small torx bit) monkey that takes the 'it's broked, help!!' from the undoubtedly bent spacker student, then translates that into 'it's broke because the logic board appears to have blue wkd and chunks of diced carrot fried onto it and the hard drive is crammed with 120gb of sundry dwarf porn' and posts it to apple.
phil is actually moaning because rather than get to dissemble it, tinker with it all morning, and ignore his emails, he'll just have to farm it off to the apple centre, and will be left with time in which THEY might make him do some real work :D
(UppityDamnPrimate LET'S OPEN THIS F*CKING PIT UP, Mon 18 Jun 2012, 17:25, Reply)