Good luck getting money out of them. They're in the shit financially.

( Fucking hell Jeff I am not a robot, Thu 8 Nov 2012, 9:50, 1 reply, 12 years ago)

the one we complained about was a fucking fiasco
neither of the unfortunate bar staff spoke a word of english and we had to point at the drinks. they couldn't understand the food menu, nor could they find the items on the till. when they did enter them, they kept pressing cancel and then having to ask us to order all over again - it took 25 mins to order 1 starter and chips and 2 pies. the bill seemed a bit top heavy, but i'd lost the will to live by then. i felt v sorry for the staff as not one senior or experienced team member was anywhere in sight.

when the food finally came, i got 2 identical starters and no chips, which explained the higher bill, and my friend got the wrong pie, and had to wait 20 mins for a new one. our second round of drinks never came. the final straw was on the way out, when the manageress suddenly appeared, and told me i couldn't leave because i'd only paid for one starter.... i am normally v polite, but that was just too much!
( rachelswipe with a fork, Thu 8 Nov 2012, 9:54, Reply)