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(, Sun 1 Apr 2001, 1:00)
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User experience is discrete. Customer journey is ongoing.
Relational vs transactional etc etc.
(, Wed 21 Nov 2012, 12:40, 1 reply, 13 years ago)
Providing a service to someone implies a customer relationship.
(, Wed 21 Nov 2012, 12:45, Reply)
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