
Are you a QOTWer? Do you want to start a thread that isn't a direct answer to the current QOTW? Then this place, gentle poster, is your friend.
( , Sun 1 Apr 2001, 1:00)
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User experience is discrete. Customer journey is ongoing.
Relational vs transactional etc etc.
( , Wed 21 Nov 2012, 12:40, 1 reply, 13 years ago)

Providing a service to someone implies a customer relationship.
( , Wed 21 Nov 2012, 12:45, Reply)
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