I think if it's used as it's meant to be by the public it would be good.
It's a cheap way of canvassing opinion and highlighting problems. I should point out that the processes mean that you can do everything from moan about a broken coffee machine/dirty toilets, to complain about clinical neglect, misconduct, report a crime by nhs staff or anonymously whistleblow, all will be sent immediately to the trust for response within 10 days and if you want published (once we've checked it's not libelous)
(PsychoChomp, Thu 11 Jul 2013, 10:59, 1 reply, 12 years ago)

but if no one uses it, it'll be shit.

(PsychoChomp, Thu 11 Jul 2013, 10:59, Reply)

I think it is more likely to open up a Pandora's box which will ultimately end up costing more money and effort.

( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 11:02, Reply)