I know exactly how she felt ....

uk.news.yahoo.com/vdunet/20080904/ttc-canadian-woman-in-tech-support-hosta-6315470.html

When we've had problems with our internet, I could quite easily have done the same ....
(TheWeeWitch hasn't been here much recently .., Thu 4 Sep 2008, 15:09, 3 replies, latest was 16 years ago)

*feels her pain*
.
( girlinthehole, Thu 4 Sep 2008, 15:10, Reply)

i have portable broadband
really bloody expensive but it mostly works. Maybe Ill kidnap someone and demand a discount.
(bazmorningstar efil4nat3b, Thu 4 Sep 2008, 15:24, Reply)

Is it any wonder that normal peaceful people are driven to this sort of thing?
Every time you phone up the technical help desk you seem to get through to someone who knows less about the hardware than you do!

I've found being very persistent and keeping a note of exactly when you spoke to someone especially taking their name, helps. That way you can tell them 'I spoke to you on x, y and z days. You told me each time it would be fixed. I'm still waiting' or whatever.

And of course, being polite even when you feel like ripping someone's head off! As it's not their fault personally - even though they chose to work for that scummy company!

Grrrr!
( chickenlady b3ta's very own Elizabeth Taylor, Thu 4 Sep 2008, 16:21, Reply)