I feel your pain...
A finance guy landed at my desk this morning, complaining of problems rebooting his laptop. Having been in IT support for waay too long, experience has taught me to get the person to re-create the problem before going any further. So I suggested that he re-create the problem for me, so I can see where the issue is....

It turns out that his understanding of rebooting a computer was to close the screen down onto the base (putting the laptop into hibernate). He then proceeded to lift up the screen and the machine came out of hibernate.. and that was how he rebooted his machine. It also turns out, that for some time now, this is was the process he used every day shut-down and start-up (when going home/arriving into work)..

what makes it better, our recently appointed IT director told him to do it this way... as it's easier!
(sarcasmo needs more sleep, Tue 19 May 2009, 21:13, Reply)