what I hate the most
is the expectation pwople have that anything to do with a computer is our problem, sww also mixing up "problem" with "ignorance".

I am there to fix problems. I am not there to shoe you how to format a dicument, nor am I there to show you what function to use in Excel. Bewildered responses of "but you're IT" do not amuse me when I say that I'm not in the training department, that operating Office isn't my job, it's yours; that there are plenty of guides of the intranet, the internet and even Office itself if you want me to show you one; that even if I wanted to show you how to use the software that you no doubt said you were proficient with when ou joined the company, I couldn't because I rarely use it myself and I'm not fucking omnipotent.
( Kroney, Wed 4 Aug 2010, 12:18, Reply)