Our company's applying for a specific ISO standard thing
One of our managers has got the bit between the teeth on this, and has put in place shitloads of annoying little 'procedures'. The main one being that we're not allowed to fix our own computer equipment if something goes wrong. About 3/4s of the workforce are digital forensic analysts, and part of our job involves taking apart computers (as exhibits), but woe betide if I try to open up one of my machines.

Only our sole, overworked IT guy is allowed to fix our machines, and the justification was "He has an electronics degree". So now, when a machine breaks, we have to wait until the IT guy can come and do something mundane like swap out some memory. The task takes 5 minutes, the wait is about 4 hours.
( Labia Majora You keep on talking but it makes no sense at all, Tue 10 Aug 2010, 11:15, 1 reply, 16 years ago)

That's not necessary for an ISO standard.
Just that it should be documented, mention that if everyone compitent had proper access to and training on how to use the work list it would improve efficiency blah blah blah, you might get away with it.
(PsychoChomp, Tue 10 Aug 2010, 11:18, Reply)

Oh yes, we've been told to document everything
If we want to install anything, we have to send a request via our team leaders, and document what we stick on there. It's a gargantuan pain in the arse.
( Labia Majora You keep on talking but it makes no sense at all, Tue 10 Aug 2010, 11:21, Reply)

It is a massive pain in the arse,
but it is "best practice" and as long as you've got some decent software to record it then it isn't too much of a pain. Problem is hardly anyone has any decent software to record it.
(PsychoChomp, Tue 10 Aug 2010, 11:22, Reply)

We don't, we just fill in a Word document on our server
One of my other managers said it best "When ISO stuff gets in the way of Justice, we have a problem".
( Labia Majora You keep on talking but it makes no sense at all, Tue 10 Aug 2010, 11:26, Reply)

Ha that's even worse than a spreadsheet.

(PsychoChomp, Tue 10 Aug 2010, 11:31, Reply)

I didn't say that this manager was any good now, did I?

( Labia Majora You keep on talking but it makes no sense at all, Tue 10 Aug 2010, 11:35, Reply)